Customer Care Representative

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Employer: Prohuman
Domain:
  • Customer Support - Client Service
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 10.01.2023
    Remote work: On-site

    Requirements

    • Fluency in English
    • Customer focused and good communication skills
    • Availability to work on shifts.
    Responsibilities
    • CCR agents receive various technical requests from the customers through different channels (phone, mail or website - eCare platform). The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type.
    • The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
    • Acting as a technical point of contact between the engineering team, customers and partners.

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