IT Business Analyst

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Critical skills:
University degree
At least 3 years of experience as a Business Analyst/IT Business Analyst/Functional Business Analyst
Excellent English writing and communication skills (at least B2, ideal C1-C2)
Experience in working with both Agile & Waterfall delivery methodologies
Requirements analysis and elicitation
Strong stakeholder management skills
Strong communication and negotiation skills
Strong critical thinking skills
Strong facilitation skills
Ability to be flexible and navigate complex and ambiguous situations
Experience in working with requirements management tools (JIRA and Confluence)
Detail oriented and analytical skills
Ability to work independently and with others
Ability to work with offshore/virtual teams

Key accountabilities:
Accountable for delivering high - quality business analysis that focuses on delivering a great Customer Experience.
Ensures that the product and service-level customer and user experience is defined, communicated, and understood, with pain points identified, and opportunities for improvement road-mapped.
Adopts Design Thinking Principles and applies the Design Thinking Processes and Methods to ensure customer and user insight drives product and service development.
Accountable for on time delivery of high - quality business requirements for both waterfall and agile project delivery methodologies.
Accountable for Requirements Management during the project lifecycle, including both functional and non-functional requirements.
Manage Traceability throughout the project lifecycle and ensures the business impact against compliance is understood.
Accountable for continuously improving the business analysis ways of working
Collaboration with a variety of stakeholders such as Product Owner, Product Manager, Scrum Master, Solution Architect, Test Manager, Project/Program Manager, Service Designer.

Sounds like the perfect job? We’ve got even more to offer:

• WFH - Hybrid approach
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS