L2 support with German

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Employer: bitExpert
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 23.06.2023
    Remote work: On-site
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.

    Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.


    Requirements

    We are looking for a L2 Support Specialist with German (m/f/o) that will enjoy working in a team.

    • Basic database understanding (how it works, query interpretation, query writing)
    • Ability to interpret/analyze code and application logs in order to troubleshoot errors
    • Ability to analyze, synthesize and make decisions under SLAs
    • Fluency in German & English (both written and verbal)
    • Good General IT Knowledge (DB – medium level (MSSQL / DB2)
    • Problem-solver orientation and good analytical skills
    • Strong communication and teamwork skills
    • Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
    • Willing to do on call support (from home)

    Responsibilities

    • Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
    • Application specific scripts on dedicated server platforms
    • SLA checkpoints (e.g. server response times, downtimes, process availability, etc.) and Interfaces (e.g. log files, scripts, file transfers etc.)
    • Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
    • Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
    • Provide support in all deployment and administration related activities;
    • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
    • Provide basics tasks of 3rd level support including debugging, test cases;
    • Responsible for incident, problem, change, release, configuration management, technical support;
    • Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
    • Create/update product documentation;

    Other info

    What we offer:

    • International team of motivated and experienced people
    • Work and development in a multinational environment
    • Opportunity to learn and grow

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