IM SLA Specialist
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HELLA is a global, family-owned company listed on the stock exchange that employs some 38,000 members of staff at over 125 locations in some 35 countries. The HELLA Group develops and manufactures lighting and electronic components and systems for the automotive industry, and also has one of the largest trade organizations for automotive parts, accessories, diagnosis and services within Europe. In the Special Applications segment, HELLA also develops products for specialist vehicles. Complete vehicle modules, air-conditioning systems and vehicle electrical systems are produced in joint venture companies. With almost 7,000 people working in research and development, HELLA is one of the most important innovation drivers on the market. HELLA has achieved sales of around 6.6 billion Euros in fiscal year 2016/2017; in addition, the HELLA Group is one of the top 40 automotive parts suppliers in the world and one of the 100 largest German industrial companies.
-Experiences in recharging / transfer pricing for IT services;
-Design of group internal IT Service catalogues (Service Level Agreements – “SLA”);
-Pronounced ability to communicate in English language (in word, in writing and in contracting);
-Advance excel skills.
Duties and responsibilities of the job:
-Support definition and agreement of IT Service Level Agreements;
-Support operation of regular service charging within HELLA group;
-Support of IT approval and ordering processes;
-Support internal license compliance reporting and audits;
-Coordinating the continues improvement initiatives of the team.
Soft skills required:
-Solution- and customer oriented;
-Structured, analytical and independent way of working;
-Team minded. Experienced in working together with worldwide distributed / international teams