Chargeback and Refund Risk Analyst with German Language

About 2Checkout

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

About Verifone

Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

Verifone revolutionizes commerce. Simply. Everywhere.

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As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

• Proven experience within the Financial Services or Card industry, ideally minimum 6 months of experience in payments/fraud/Chargebacks within financial services
• Previous experience of working in a highly regulated industry
• Fluent communication skills in English
• German language knowledge is a plus
• Strong PC skills in Windows environment and familiarity with Microsoft Office Suite
• Organized person with good attention to details and analytical skills, able to work independently while being an excellent team player.

• Provide operational support on all aspects of PSP/Acquiring Chargebacks
• Solve chargeback/dispute requests from the processing banks
• Investigate and provide supporting documentation for payment returns
• Ensure accurate records are kept on the status of all incoming Chargebacks
• Prepare and submit accurate defense packages in line with the relevant
PSP/Acquirer requirements to increase won rates in the chargeback process
• Establish and maintain effective communication lines with key stakeholders, business partners and peers.
• Assure the good functionality of the refund process