Internship - Junior Support Analyst (French)

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Employer: Societe Generale Global Solution Centre
Domain:
  • Banks - Financial Institutions
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2022
    Remote work: On-site
    Short company description

    Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

    Requirements

    · English: B2;
    · French: B1;
    · 6 months experience in help-desk / support activities in IT or HR or no professional experience;
    · Experience in using the Microsoft Office suite (Word, Excel, Powerpoint);
    · Academic background: Bachelor degree completed or in progress, preferable in IT / HR/ Foreign Languages / Economic studies


    We also value:
    • Client orientation;
    • Result orientation;
    • Positive attitude and cooperation;
    • Having a track record of achievement: for example (but not limited to): Erasmus scholarship / part of a students’ organization / international programme or summer school / extra-curricular training.

    Responsibilities

    Support activities:

    • Ensure the performance of configurations for the HR applications in his/her perimeter when required;
    • Answer to questions and requests received from superusers or other support teams;
    • Gather information related to incidents and / or problems, determine the main cause and develop solutions to solve the user's problem (connection problems, errors in the existing interfaces between computer systems);
    • Solve application errors through configurations / parameterizations;
    • Provide level 2 technical assistance; transfer to the higher level the cases that cannot be managed at its level and seeks to solve the anomalies, test the offered solutions


    Operational activities:

    • Identify and correct / request the correction of erroneous records from the administrative management systems within the HR data reliability processes;
    • Contribute to monitoring the reorganization process and its operational management;
    • Contribute to updating operational procedures when required.

    Other info

    Plus, you will enjoy all our benefits:

    · competitive compensation & remuneration;
    · preventive healthcare plan, and group health & life insurance;
    · wide range of flexible benefits within a monthly budget;
    · office perks, wellbeing and mental health programs;
    · various social benefits and bonuses for personal or family events;
    · 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
    · additional paid and unpaid time off, including Sabbatical leave;
    · learning and growth opportunities based on individual development and career plans;
    · unlimited access to various eLearning resources.

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