Internship - Junior Support Analyst (French)
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Employer: | Societe Generale Global Solution Centre |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 10.12.2022 |
Remote work: | On-site |
Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.
Requirements
· English: B2;
· French: B1;
· 6 months experience in help-desk / support activities in IT or HR or no professional experience;
· Experience in using the Microsoft Office suite (Word, Excel, Powerpoint);
· Academic background: Bachelor degree completed or in progress, preferable in IT / HR/ Foreign Languages / Economic studies
We also value:
• Client orientation;
• Result orientation;
• Positive attitude and cooperation;
• Having a track record of achievement: for example (but not limited to): Erasmus scholarship / part of a students’ organization / international programme or summer school / extra-curricular training.
Support activities:
• Ensure the performance of configurations for the HR applications in his/her perimeter when required;
• Answer to questions and requests received from superusers or other support teams;
• Gather information related to incidents and / or problems, determine the main cause and develop solutions to solve the user's problem (connection problems, errors in the existing interfaces between computer systems);
• Solve application errors through configurations / parameterizations;
• Provide level 2 technical assistance; transfer to the higher level the cases that cannot be managed at its level and seeks to solve the anomalies, test the offered solutions
Operational activities:
• Identify and correct / request the correction of erroneous records from the administrative management systems within the HR data reliability processes;
• Contribute to monitoring the reorganization process and its operational management;
• Contribute to updating operational procedures when required.
Plus, you will enjoy all our benefits:
· competitive compensation & remuneration;
· preventive healthcare plan, and group health & life insurance;
· wide range of flexible benefits within a monthly budget;
· office perks, wellbeing and mental health programs;
· various social benefits and bonuses for personal or family events;
· 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
· additional paid and unpaid time off, including Sabbatical leave;
· learning and growth opportunities based on individual development and career plans;
· unlimited access to various eLearning resources.
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