Commercial Relationship Specialist

Employer: The Access Group
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 03.12.2022
    Short company description

    The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
    Our Global Delivery Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
    Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
    We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

    Requirements

    As a well-rounded Commercial Relationship Specialist, your skills and experience will include:
    • Good communication skills
    • Good presentation skills
    • The ability to effectively prioritise own workload
    • The ability to recognise the impact of decisions on ours and customers businesses
    • Accurate, dynamic and tenacious
    • Confident and pro-active with a positive and enthusiastic attitude
    • Excellent written and oral communication skills, including experience with Microsoft office products
    • Enthusiasm in busy periods and ability to ‘step up’/work in a team.

    Responsibilities

    • Conduct initial reviews of customers change requests and Informing customer of our decision by email
    • Deal with customer queries arising from changes made to their licence entitlements and ongoing fees
    • Help drive the delivery of the yearly plan for the Commercial Team.

    Other info

    We are a growing software company and we deliver on what we say we do. We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
    In addition to our standard benefits of 25 days holiday and a competitive salary, you will get:
    • Private Healthcare
    • Private Life Insurance
    • Christmas Bonus
    • Referral Bonus
    • Meal Tickets
    • Gym membership facilitated by the company

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;