Customer Service Specialist with Italian

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Descrizione dell'azienda

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. 

About WNS Romania:
WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. 
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. 
We are most admired for our people, partnership approach, performance and domain expertise. 
You will enjoy:

• Bonuses for your results
• A great office, a friendly atmosphere and a multinational environment
• Wide range of development and training options (including soft skills and language courses)
• Medical coverage 
• Bookster and Benefits Online for you to enjoy your hobbies
   

• High school degree or equivalent education. Finance or advanced degree is not required
• Up to one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum English B2
• Minimum Italian C1

 -  Act as a single point of entry for all cases (both emails and calls) in Italian and English related to:

• Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
• Launch activities include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities include customer service support for authorizations, billing management and invoice processing
• Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
• Process and system governance activities to include customer service support for system issues / notices and spam

- Receiving, updating and/or logging all requests

- Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution

- Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Descrizione del lavoro

 -  Act as a single point of entry for all cases (both emails and calls) in Italian and English related to:

• Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
• Launch activities include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities include customer service support for authorizations, billing management and invoice processing
• Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
• Process and system governance activities to include customer service support for system issues / notices and spam

- Receiving, updating and/or logging all requests

- Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution

- Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual