Junior Service Desk Engineer

Employer: InSites Consulting
Domain:
  • Others
  • Marketing
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 06.10.2022
    Short company description

    InSites Consulting is an international, innovative market research company that works for most of the well-known global brands and takes research forward on a daily basis.

    As a fast growing company, we have a global footprint and we keep expanding.

    Our team in Timisoara is the beating heart of project implementation within InSites Consulting - this is where all marketing research projects are being implemented and managed on an operational level, from technical development of research platforms and panel recruitment to quality checks, data analysis and overall project planning.

    We are continuously looking for passionate graduates as well as experienced professionals, who are ready to pop their career! :)

    Requirements

    Studies in informatics, technology, mathematics, or statistics are recommended.
    Proficient in English (written and spoken);
    Experience in online market research methods & tools is a plus;
    Basic knowledge of web technologies (HTML, CSS) and SQL is a plus;
    Service desk experience would be a great advantage.

    Responsibilities

    One of your first tasks will be to learn everything about our proprietary and non-proprietary tools (e.g. Square platform);
    Access management: give, control, manage and review regularly access to non-proprietary tools;
    PO creation: create PO for non-proprietary tools partnerships;
    First line service desk tickets;
    Escalate tickets you cannot resolve to second line (QA and Developers);
    You keep people informed about the status of their ticket;
    Your goal is to have an “empty” service desk, all tickets should be closed as soon as possible;
    You create a knowledge base for yourself, your colleagues, and our end users;
    You propose structural solutions to the Product Team for recurring issues;
    In time we expect you to be able to fix certain issues directly in the database;
    When needed you assist in other service desks (e.g. our Participant Support Service Desk);
    You participate in multiple agile/scrum meetings to stay up to date about our products (e.g. the Sprint Planning, Sprint Review and refinement meetings).