Junior Technical Engineer (US time zone)

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Employer: Finastra
Domain:
  • Engineering
  • Internship
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Ploiesti
  • nationwide
    Updated at: 04.01.2023
    Remote work: On-site

    Reponsabilities

    Your main deliverables will include, but are not limited to, the following:

    • Provide first response to incoming Client calls.
    • Respond to Client requests submitted through customer service ticketing system.
    • Provide support to Clients in Production by responding to inquiries and reported issues.
    • Investigate, troubleshoot and resolve Client issues.
    • Provide on-the-spot individual training to Client.
    • Communicate with Clients regarding the release schedule and upcoming enhancements.
    • Track all support related Client correspondence in customer service ticketing system.
    • Assist other staff members with resolving Client issues.
    • Identify more complex issues and escalate as necessary. Follow-up to ensure resolution.
    • Identify and escalate recurring issues.
    • Create and/or run SQL queries in order to access information in multiple environments.
    • Participate in ongoing learning of new functionalities added to the platform
    • Assist in preparing and delivering Client training, as assigned.

    Required Skills, Knowledge & Experience:

    • Bachelor’s Degree or an equivalent combination of education and/or experience.
    • Proficient user of Microsoft Office applications.
    • Must possess outstanding written and verbal communication skills and customer service skills.
    • Strong critical thinking and analytical skills required.
    • Good judgment, quick learning ability, and ability to convey confidence and diplomacy are essential characteristics.
    • Ability to function in a fast-paced, multi-tasking environment.
    • Independent and motivated individual who requires little supervision.
    • Experience or knowledgeable of the software and/or web development cycle desirable.
    • Knowledge of relational database structures and writing SQL statements desirable.
    • Must be available for on-call in weekends as needed.
    • Must be available for US time zone shifts (15:00 – 12:00; 16:00-01:00, 17:00-02:00)

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