Technical Support Specialist: Level 1, rotational shifts
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Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Cerinte
Has a University degree or in process of obtaining one;
Minimum 1year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;
Fluent in English (minimum B2 level)
The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
Sr. Technical Support Specialist responsibilities:
Remote diagnostics, troubleshooting, analysis and resolution of support issues;
Follows established process and procedures to provide support to customers via all contracted channels (call center)
Works effectively with other management and customers to quickly address problems as they arise;
Properly log all information into the problem management system;
Escalate issues to the appropriate contacts in a timely manner and ensure end user;
Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.
The role covers multiple shifts (day/night shifts).
Medical plan provided by Omniasig;
Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
Transportation budget and fuel cards;
Business Travel Accident Insurance;
Voluntary defined contributory pension plan;
Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.