HR Helpdesk role in Bucharest with Czech speakers

This job is no longer active!

View all jobs DK Global Recruitment active


View all jobs HR Helpdesk role in Bucharest with Czech speakers active on Hipo.ro

View all jobs Quality Control active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Human Resources - Psychology active on Hipo.ro


Employer: DK Global Recruitment
Domain:
  • Quality Control
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.10.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Minimum of high school degree

    1-2 years contact center experience would be preferred

    Excellent verbal and written communication skills of Czech and English

    Excellent organizational skills and attention to detail

    Excellent time management skills with a proven ability to meet deadlines

    Strong analytical and problem-solving skills

    Ability to act with integrity, professionalism, and confidentiality

    Proficient in computer usage and Basic knowledge on MS Office (MSExcel, MS-Word etc)

    Responsibilities

    Respond to customer queries through calls & emails

    Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up

    Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)

    Stay up to date on client and process updates

    Adhere to customer service routines & attendance policies

    Provide excellent employee support through calls & emails

    Other info

    Christmas bonus

    Relocation Assistance

    Medical subscription

    Life insurance

    Annual merit salary increase based on performance,

    Monthly budget for Flexible

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check