Customer Service Representative - German or French language

Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 02.12.2022
    Short company description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Requirements

    Company Description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. 

    About WNS Romania:
    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. 
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. 
    We are most admired for our people, partnership approach, performance and domain expertise. 
    You will enjoy:

    • Bonuses for your results
    • A great office, a friendly atmosphere and a multinational environment
    • Wide range of development and training options (including soft skills and language courses)
    • Free coffee and fruits to keep you energized but also medical coverage 
    • Bookster and Benefits Online for you to enjoy your hobbies
       
    Qualifications

    • Outstanding communication skills, both written and verbal
    • Demonstrated ability to handle multiple tasks
    • Proficiency in computer skills
    • Ability to follow set instructions and process steps

     



    Job Description

    • Telephone support for our business customers
    • Advice on travel products such as flights, trains, rental cars, hotels via different tools
    • Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
    • After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
    • Receiving, updating and/or logging all requests

     

    Responsibilities

    Job Description

    • Telephone support for our business customers
    • Advice on travel products such as flights, trains, rental cars, hotels via different tools
    • Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
    • After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
    • Receiving, updating and/or logging all requests