Customer Support Specialist with German

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

• Education: Bachelor’s degree or Customer Service experience
• German and English minimum B2
• Experience in PAISY parameterization desirable
• Data processing experience
• Experience working with HR Information Systems / CRM Systems will be an advantage
• Awareness of the positioning of the product in the market place
• Knowledge of HR processes in a company
• General IT know-how; technical understanding

For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.

• Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
• Configuration of the user administration console
• Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system
• Recording and clarification of customers' requests in Siebel CRM
• Analyze the effort involved in resolving/implementing the requested changes and provide estimates
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Ensure that the implemented functionality is thoroughly tested and delivered on time
• Help in continuously improving the support service to maintain a high level of customer satisfaction
• Conduct user training (Web)
• Configuration of time and wage types for our software customers
• Implementation of HR projects in PAISY environment, e.g. Optimization of wage Types and time frame styles
• Supporting technical experts by executing transactional tasks through ADP Report (e.g. creating reports based on existing templates)
• Validation and creation/adaptation of individual reports in ADP Report system
• Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
• Maintain and contribute to the Knowledge Base library
• Giving advice to clients to optimize their use of the product
• Ability to influence and guide clients to ADP best practice and standard solution adoption

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.