Customer specialist with Czech or Polish - Bucharest

Atragem, identificam și selectăm cel mai potrivit candidat.

CTP Group oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
CTP Group a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.

A Customer Specialist is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player committed to customers' success. You'll ensure their requirements are well understood and the brand is represented always in a professional manner.

- Operate as the primary point of contact for customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets

- Excellent organizational and analytical skills, self-driven, innovative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Fluency in Czech or Polish

- Competitive salary package
- Monthly bonus
- Meal vouchers
- Private medical insurance
- Location: Sema Parc, Bucharest, district 6 - 4 days office + 1 day WFH

6000 - 7000 RON

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Trainings
• Courses
• Extra days off
• Meal vouchers