Customer Specialist with German - Cluj Napoca

Angajator: CTP Group
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 01.02.2023
    Scurta descriere a companiei

    Atragem, identificam și selectăm cel mai potrivit candidat.

    CTP Group oferă soluții de recrutare, oferind clienților săi servicii personalizate în funcție de specificul activității.
    CTP Group a fost infiintata in anul 2009 pentru a oferi soluții care să permită companiilor din Romania să aibă acces la cei mai potriviți candidați din industria automotive, cea a serviciilor, precum si companii implicate in productie de serie, industria electronica, cosmetice, FMGC si industria maselor plastice.

    Cerinte

    For our client, a BPO company located in Cluj-Napoca, we are looking for Customer Specialists.

    - Positive attitude, communicative and proactive
    - Excellent communication and relationship skills, customer-oriented attitude
    - Ability to organize and cooperate
    - Excellent analytical skills
    - Basic knowledge about technology
    - C1 level of German + good command of English (both written and spoken)

    Responsabilitati

    - Receives inbound calls from end customers, emails, and messages
    - Identifies the client's needs correctly and offers the necessary support
    - Provides prompt and accurate feedback to the client, depending on the nature of the resolution and the client's availability
    - Cooperates with the hierarchical superiors or with the other departments to solve customer requests
    - Makes follow-up and schedule calls to client

    Alte informatii

    - Competitive salary package
    - Monthly bonus
    - Meal vouchers
    - Private medical insurance
    - Work from the office - Location: Cluj-Napoca