IT Scrum Master ITSM/ SNOW

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 5500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

ServiceNow is a user-friendly IT- Service Management (ITSM) solution, which supports all our service management processes (Incident Management, Problem Management, Change Management, Configuration Management, Asset Management and Service-Request Management) via a single platform, which is used by all OEs. As a member of the ServiceNow platform team, you are responsible for the smooth improvement of the application in terms of functions in the area of service portfolio management (SPM) and customer relationship management (CRM) as well as service level management (SLM) and support the teams in carrying out regular SCRUM activities (SCRUM daily, SCRUM Review, SCRUM Retrospective, Sprint Planning), managing the scope by documenting enhancements, functions and stories as well as ensuring a smooth delivery of the agreed milestones.  

Responsibilities

• Supporting the project team in the daily activities acting as a SCRUM Master;
• Overseeing the release sprints and making sure the planned functionality is released within the defined sprint;
• Organizing the SCRUM ceremonies: Daily Stand up, weekly backlog review and Sprint Planning sessions.
• Supporting the Product Owner enabling handover from project mode to line organization;
• Supporting the team for removing impediments interfering with normal operation with the team activities.

• Qualification or corresponding professional experience in IT (at least 4 years in project management or ITSM processes);
• Affinity with numbers and advanced Microsoft Excel skills;
• In-depth knowledge / experience in IT service management processes (esp. Service Operation / Service Transition) as well as overview knowledge of IT service management tools and knowledge and experience with the AMOS ITSM tools and processes;
• Experience with international project or (offshore) cooperation;
• Proficiency in Office 365 and Service Management tools;
• Pronounced commitment and flexibility, assertiveness, goal and team orientation as well as independent work, personal responsibility, initiative, persuasiveness and negotiation skills;

• Fluency in English is required;
• Fluency in German is optional;
• Reliable with high level of accuracy;
• Ability to coordinate with all levels of stakeholders and ability to persuade / follow-up to ensure results;
• Familiarity with Agile/SCRUM methodology
• Team player and ability to work under pressure with advanced level of self-organization and initiative;
• Ability to remotely coordinate with stakeholders across globe by effectively utilizing the communication channels;
• Allianz Technology - Transforming Allianz into a Digital Group
• Good communication and relationship building skills; Excellent ability in English language (oral and written);
• Certification in ITIL V3 (Foundation);
• ServiceNow know-how is a plus.

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!
• Employee Referral Program
• Exclusive Deals & Discounts
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Parking lot (limited parking spaces, reservation system)
• Open cafeteria on each floor (coffee, tea, water, fruits)
• Relaxation areas (on each floor) & Gaming area
• Flexible working program

• Medical services  
• Private pension
• Internal Tourism
• Smart Experiences
• Meal Tickets  
• Transportation vouchers
• Cultural events  
• Telemunca
• Gifts and giveaways
• Donations