FMI – Process Associate – English – Remote EMEA/EU

Employer: Genpact
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 26.11.2022
       

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    Short company description

    We are Genpact. Transformation happens here!
    With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!

    Genpact in Romania
    We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.

    A constantly growing company
    In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.

    Why Genpact?
    While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.

    What you should expect from Genpact?
    In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.

    What Genpact expects from you?
    As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!

    Work from an office built like a home!
    In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
    In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.

    Now we offer the Work from anywhere option which give you the opportunity to work remote permanently for Genpact!

    What are you waiting for? Apply now!

    Requirements

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

    If you’re a rule-breaker and risk-taker who sees the world differently and are bold enough to reinvent it, we could be a detailed match.
    Transformation happens here. Come, be a part of our exciting journey!
    Are you the one we are looking for?

    Inviting applications for the role of FMI – Process Associate – English – Remote EMEA/EU!

    The FMI (Field Modification Instructions) is a deployment & tracking process within Customer that releases a validated product solution to installed medical equipment. The operation aims to resolve a quality, safety, or regulatory compliance issue, can also deliver a product enhancement. An FMI may include parts, tools, manuals, or software in addition to the implementation instructions.

    As a Process Associate within the FMI team your main responsibility will be to follow up on FMI Deployment with service teams, to assist central team during the whole cycle of the FMI projects (from preparation till the closure) and to proceed with the requests received from the FMI coordinator.

    Minimum qualifications
    • B2-C1 level of English language
    • Relevant experience in Commercial/Customer service, with customer focused mindset
    • Effective and professional verbal and written communication
    • Solid critical thinking, effective problem-solving skill and accuracy
    • Ability to work with remote teams
    • MS Office knowledge: Excel and Outlook

    Preferred qualifications
    • Experience in customer service.
    • Proficient in PC skills
    • Strong written and verbal communications skills that can effectively communicate with a diverse workforce, Highly motivated team player.

    Responsibilities

    Responsibilities
    The following sub-processes can fall into the scope of FMI Process Associate:
    • Follow and document promptly all process related changes in the Standard Operating Procedure.
    • Support FMI deployment cycle from preparation till the closure.
    • Based on the input received by Central team, help to identify all effected equipment (support on building effectivity list)
    • Act as a contact point for the central team, work with local Customer service teams.
    • Register all relevant information captured during customer interactions, follow up on open cases and record the daily activity in the ERP.
    • Act as key user for keeping the database up-to-date. Evaluate and solve discrepancies.
    • Prepare periodic reports and dashboards related to FMI deployment process.
    • Ad-hoc requests assigned by the team leader.
    • Meet expectation of Genpact Learn & Development requirements.
    • Ensure business continuity on the supported process.

    Other info

    What can we offer?
    • Attractive salary;
    • Stable job offers - employment contract
    • Work in a multicultural and diverse environment with employees from over 30 countries
    • Genpact supports professional trainings and great career development opportunities
    • Free access to our award-winning learning platform
    • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www. genpact. com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.