Customer onboarding and FMI - Process Associate – English – Remote

Employer: Genpact
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 26.11.2022
       

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    Short company description

    We are Genpact. Transformation happens here!
    With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!

    Genpact in Romania
    We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.

    A constantly growing company
    In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.

    Why Genpact?
    While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.

    What you should expect from Genpact?
    In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.

    What Genpact expects from you?
    As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!

    Work from an office built like a home!
    In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
    In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.

    Now we offer the Work from anywhere option which give you the opportunity to work remote permanently for Genpact!

    What are you waiting for? Apply now!

    Requirements

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
    If you’re a rule-breaker and risk-taker who sees the world differently and are bold enough to reinvent it, we could be a detailed match.
    Transformation happens here. Come, be a part of our exciting journey!
    Are you the one we are looking for?
    Inviting applications for the role of Customer onboarding and FMI - Process Associate – English – Remote EMEA/EU!

    As a Process Associate within the FMI operations and Customer onboarding teams your main responsibility will be to manage and follow up with Channel Partners of GE Healthcare on the FMI execution and manage potential and existing customer data in SFDC.

    Minimum qualifications
    • B2-C1 level of English language
    • Relevant experience in Commercial/Customer service, with customer focused mindset
    • Effective and professional verbal and written communication
    • Solid critical thinking, effective problem-solving skill and accuracy
    • Ability to work with remote teams
    • MS Office knowledge: Excel and Outlook

    Preferred qualifications
    • Experience in customer service.
    • Proficient in PC skills
    • Strong written and verbal communications skills that can effectively communicate with a diverse workforce, Highly motivated team player.

    Responsibilities

    Responsibilities
    The following sub-processes can fall into the scope of FMI Process Associate:
    • Customer account validation, modification and matching in Salesforce.com system as per the Standard Operating Procedures, ensuring data quality in the database.
    • Follow up with Channel partners on the FMI execution at the impacted end customer sites, update ERPs and reply on regional service teams’ requests.
    • Ensure the relevant ERPs used by the service teams are up-to-date and accurate, help solving discrepancies.
    • Follow the instructions of the business process leader and the front-line manager.
    • Complete ad-hoc requests assigned by the direct manager.
    • Ensure that each request related to FMI execution is documented, compliant with established business controls and is processed in a timely manner.
    • Report and document all process related changes in the Standard Operating Procedures.
    • Meet expectation of Genpact Learn & Development requirements.
    • Ensure business continuity on the supported process.

    Other info

    What can we offer?

    • Attractive salary;
    • Stable job offers - employment contract
    • Work in a multicultural and diverse environment with employees from over 30 countries
    • Genpact professional tranings and great career development opportunities
    • Friendly work environment (Best Office Award 2015)
    • Free access to our award-winning learning platform
    • Benefits such as gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www. genpact. com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.