Implementation Consultant - Global Payroll (English)
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.Requirements
He/she is the client's privileged partner in the implementation process, working closely with Celergo's global partners to help the client analyze and implement payroll regulations in accordance with legislation and guarantee the highest level of service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Bachelor's degree from a college or university.
Experience Two to five years related experience and/or training, preferably in a service environment.
Other Skills and Abilities
Bilingual Language skills are preferred
Project management certification a plus
Reports & Performance Metrics:
On time delivery of assigned projects
Quality control reports
Implementation process training
Product training (CGC platform)
Multiple country payroll training
Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
In this respect, he/she must carry out the following actions:
Analysis of the client's organisation (information channel, interface, etc.)
Configuration of regulatory settings in the global ADP platform (CGC)
Develop, test, and optimize the IS according to the customer's specifications
Organize and support meetings with key stakeholders as needed to review project status, discuss and review issues
Assist with the development of project plans, milestones, and timelines to baseline tasks required for projects
Responsible for providing status reporting and providing responsive feedback to management and senior leadership
Provide action plans and issue resolution, as appropriate
Responsible for tracking projects and managing project communication activities
Explain payroll (compensation, benefits etc) and its financial implications to clients
Clearly explain country specific payroll issues to clients
Train clients through online demonstrations using our payroll technology
Serve as a point of contact for client inquiries, invoicing, and client-impacting issues throughout implementation
Assist with internal projects such as preparing proposals, customer presentations, and marketing efforts
Provide perspective, input, and support to marketing & acquisition operations, and invoicing departments on customer-related issues
Review Excel documents and verify figures using basic accounting knowledge
Interact and communicate with international partners to clarify country specific items
Relay pertinent payroll information to our global partners in a timely manner
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction
Excellent verbal and written communication skills as well as strong presentation and interpersonal skills
Ability to work under pressure while maintaining a professional demeanour
Ability to problem - solve and seek alternative solutions
Travel to client location when required