Accounts Receivable Analyst (Collection) with French

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove - Illinois, Suzhou - China, Cebu - Philippines and Bucharest – Romania, DBS centres operate across the globe to maximize service to our Operating Companies.

“Must Have” for the Job
• 1 to 5 years proven collection experience
• Proficiency in French and advanced in English
• Good logic and analytical skills
• “Results Driven” and positive “can do” attitude
• Strong ownership and “out of the box” thinking

“Nice to have” for the Job
• Experience in SSC environment is considered a plus
• Preferred enterprise-wide collections technology or software such as Highradius or GetPaid
• Very good abilities to working with Excel and Microsoft Office
• SAP/ Oracle Experience is considered a plus
• Capable of understanding end to end process and issue resolution management
• Ability to work in a fast paced, high-volume environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce accurate results
• High level of customer focus
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task
• Self-directed, positive, and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers

• Works independently with limited support from direct line manager to manage assigned customer portfolio
• Responsible to emphasize process risks and proposes solutions
• Full ownership and monitoring for the cases assigned in Service Now from opening to closure
• Ensures training and support for associates and juniors in the team
• Ensures backup for team colleagues for process continuity
• Participates to continues improvement projects
• Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
• Reach out to the business unit’s sales team and counterparts to resolve customer disputes.
• Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
• Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
• Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
• Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
• Facilitates customer information updates with Master Data Management (MDM)
• Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
• Performing monthly close activities.

Benefits
• Competitive salary & benefits package
• Continuous learning and developing environment
• Work in a multicultural and dynamic environment
• Career growth opportunities