Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Customer Success Representative, Future for Benelux
This job is no longer active!View all jobs Veeam Software activeView all jobs Customer Success Representative, Future for Benelux active on Hipo.roView all jobs Sales active on Hipo.ro |
Employer: | Veeam Software |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 26.10.2022 |
Remote work: | On-site |
Responsibilities
Work with the customer through the onboarding phase, ensuring a timely and successful installation
Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities
Conduct proactive customer/account health checks and escalate matters as required
Help drive new case studies and references with assigned customers
Work closely with the Renewals team to help drive high renewal rates
Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized
Act as an escalation liaison between the customer, Veeam Technical Support, and Product Development to help resolve technical issues blocking product adoption
Provide feedback to the Product Management team on key features or product limitations that are inhibiting usage and growth
Ensure clear and consistent collaboration and communication with the customer's Veeam Partner
#LI-AA2
Requirements
Proven relevant work experience
Fluency in English
Experience in developing and communicating new ideas and proposals for Customer Success team improvements
Experience working in a post-sales Customers Success role
Project management experience
Demonstrated patience, understanding, and empathy in order to effectively manage conflict and concerns
Ability to adapt to changes in roles and responsibilities
Self starter with a passion for customer success
Experience gathering and analyzing customer success metrics including current usage and key growth stats
Understanding virtualization technologies such as VMware and Hyper-V
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Success Representative, Velocity with Greek BUCURESTI, | |
Customer Success Representative, Emerging, Nordics BUCURESTI, | |
Customer Success Emerging Representative, France (fixed term contract) BUCURESTI, | |
Vezi job-uri similare (243) |
Raporteaza eroarea la