Service Desk – Controlling Expert

Employer: Allianz Services
  • Others
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 03.10.2022

    We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.
    Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz.
    Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

    Job role 

    The Service Desk –Controlling Expert role provides an overview and set-up of the Controlling Center of Competence from a content perspective, defining processes in scope for the 1stand 2ndlevel support teams.


    • Analyze existing processes, activities, tasks and cluster them in dedicated areas of responsibility 
    • Propose processes for 1stand 2ndlevel support integration
    • Create and maintain all functional and technical system documentation, as well as the policies related to the tools and processes in scope. 
    • Contribute to the development of functional/technical requirements based on Finance, Controlling and Business Team needs. 
    • Processes cases and tasks for 1stlevel support 
    • Managing the controlling helpdesk and solve escalation topics with the help of dedicated teams, depending on the topic of the query. 
    • Provides support if the tools and processes designed don`t work as per procedures 
    • Identifies and drives process optimization + standardization for Service Desk topics 
    • Works in SAP and Service Now and other dedicated company tools 
    • Controls the relevant Desktop procedures for Service Desk to be up to date 
    • Liaises with other Business units and departments and fosters good relationships

    • University Degree (preferably Business Administration, Economics or Finance) 
    • Relevant work experience in Project Management, Finance, Controlling or Consulting (more than 3 years) 
    • Fluent in English is a must 
    • Knowledge of MS Office (Excel, PowerPoint), SAP and Service Now 
    • Self-starter and autonomous work attitude 
    • Transition experience it`s a plus

    • Proactive behavior and engagement within a dynamic finance and controlling environment 
    • Excellent communication skills 
    • Good organizational skills 
    • Strong analytical and structured mindset 
    • Customer and service-oriented demeanor 
    • Strong background in Finance and Controlling


    Come to the Allianz side! We have attractive compensation and incentives: 
    • Fixed salary compensation along with fixed benefits.
    • Flexible benefits that can be individually customized, so that they best suit your needs.

    Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
    • Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up) 
    • Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!) 
    • Complete training curricula available (tailored courses)
    • International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
    • Comprehensive Leadership Programs
    • All you can learn with LinkedIn Learning!
    • German Language Courses for any level
    • All you can read with Bookster! 
    • Employee Referral Program 
    • Exclusive Deals & Discounts 
    • Share Purchase Plan 
    • Allowances for special events (Birth Allowance, Losing a Family Member) 
    • Parking lot (limited parking spaces, reservation system) 
    • Open cafeteria on each floor (coffee, tea, water, fruits) 
    • Relaxation areas (on each floor) & Gaming area 
    • Flexible working program 

    FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.
    • Medical services  
    • Private pension 
    • Internal Tourism 
    • Smart Experiences 
    • Meal Tickets  
    • Transportation vouchers
    • Cultural events  
    • Telemunca 
    • Gifts and giveaways 
    • Donations

    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

    Only suitable candidates will be contacted. All applications will be treated with confidentiality.

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;
    Applying to this job ad you give your consent for your information to be processed by Allianz Services.
    Please read the Personal Data Processing Policy, Allianz Services >>