Call Center Manager

La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

Angajatii nostri reprezintă cel mai bun atu al companiei.

We are looking for a Call Center Manager for our client.

Education and experience:
- Excellent communication skills and customer-oriented attitude (CX / customer experience);
- Communication skills, anticipation and team support-oriented attitude;
- Managerial experience of at least 2 years in a similar position;
- Experience in call center activities of at least 2 years;
- Advanced knowledge of English (written / spoken);
- Computer skills and solid knowledge of MS Office.

Responsabilities:
- Coordination of inbound / outbound contact center projects and teams of agents assigned in management (30 call center agents);
- Coordinating the activity of team leaders (2 team leaders);
- Permanent pursuit of quantitative, qualitative and profitability objectives within the projects and ensuring their fulfillment;
- Identifying and forecasting the exceptional situations within the contact center projects and the ways of treating them;
- Carrying out the maintenance activities of the contact center projects;
- Provides support for answering and handling calls and monitors call flows, call and response time;
- Takes over, analyzes and solves the requests of the clients / patients that exceed the area of competence of the operator, but also the difficult clients;
- Measures and reports specific performance indicators for office activity.

Schedule: Monday to Friday 09.00 – 18.00

What is offered:
- a acompetitive salary;
- medical insurance.

If it's interesting for you, send me your CV at andreea.bucurica@valoris. ro to talk more.