Enterprise Monitoring Backup Engineer

At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

Qualifications

What we expect from you:

• Fluent English (reading/writing/speaking);
• Advanced user or administrative level with the following areas: Windows OS 2012(r2)/2016/2019;
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
• SQL Server Administration and Maintenance;
• Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V;
• Following experience would be considered as a plus:

          o Microsoft Exchange server administration

          o SAN administration

          o Database engines (SQL/Oracle)

          o Deep log analysis

          o Wireshark (tcpdump)

          o Application performance analysis.

We offer:

• Benefit from excellent rewards & competitive compensation;
• Welcome bonus in the amount of 2 monthly gross salaries;
• Premium private health insurance modules for you and your children;
• Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
• Meal vouchers;
• Create your own benefits package including access to more than 5000 choices;
• Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
• Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
• International environment with culturally diverse atmosphere and exposure to large projects.
• Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.

Job Description

Your tasks will include:

• Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;

• Fortifying client relationships focused on 100% customer satisfaction;

• Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;

• Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;

• Performing troubleshooting and analysis, including log file investigation.