Enterprise Monitoring Backup Engineer

Employer: Veeam Software
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 30.09.2022
    Short company description

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.



    What we expect from you:

    • Fluent English (reading/writing/speaking);
    • Advanced user or administrative level with the following areas: Windows OS 2012(r2)/2016/2019;
    • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
    • SQL Server Administration and Maintenance;
    • Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V;
    • Following experience would be considered as a plus:

              o Microsoft Exchange server administration

              o SAN administration

              o Database engines (SQL/Oracle)

              o Deep log analysis

              o Wireshark (tcpdump)

              o Application performance analysis.

    Additional Information

    We offer:

    • Benefit from excellent rewards & competitive compensation;
    • Welcome bonus in the amount of 2 monthly gross salaries;
    • Premium private health insurance modules for you and your children;
    • Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
    • Meal vouchers;
    • Create your own benefits package including access to more than 5000 choices;
    • Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
    • Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
    • International environment with culturally diverse atmosphere and exposure to large projects.
    • Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.


    Job Description

    Your tasks will include:

    • Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
    • Fortifying client relationships focused on 100% customer satisfaction;

    • Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;

    • Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;

    • Performing troubleshooting and analysis, including log file investigation.