Customer Support with Hungarian

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Sibiu
  • Actualizat la: 02.10.2022
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    -Rendering customers swift and professional services at a high quality level over the telephone, by e-mail, post and/or fax and fulfilling of specifying agreements in the course of regular work process.
    -Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
    -Performance of Client surveys and calls, creation of customer relations, preparing of orders and identifying sales opportunities on the phone and virtually pursuant to the set objectives and quality indicators;
    -Gathering of feedback and making of suggestions to the Superior for better attendance of customers, improvement of procedures, upgrading of information required for work;
    -Finding solutions to enquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers is customer-oriented, and that proper entries are made in databases;
    -Collection, storage and management of customer data;
    -Knowledge acquisition of products;
    -Providing information about Client’s rules and regulations;
    -Handling complaints;
    -Other activities related to the Client’s services;
    -Reporting;
    -Fulfilling other tasks deriving directly from the position without being directly ordered so.

    Responsabilitati

    Excellent written and verbal language skills in Hungarian and English;
    Very good knowledge of MS Office Applications;
    Basic knowledge of computer hardware and software;
    Strong customer service focus, recommended prior work experience in a service and/or sales organization;
    Excellent written and verbal communication skills;
    Ability to work in a team;