Customer Support with Hungarian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

-Rendering customers swift and professional services at a high quality level over the telephone, by e-mail, post and/or fax and fulfilling of specifying agreements in the course of regular work process.
-Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
-Performance of Client surveys and calls, creation of customer relations, preparing of orders and identifying sales opportunities on the phone and virtually pursuant to the set objectives and quality indicators;
-Gathering of feedback and making of suggestions to the Superior for better attendance of customers, improvement of procedures, upgrading of information required for work;
-Finding solutions to enquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers is customer-oriented, and that proper entries are made in databases;
-Collection, storage and management of customer data;
-Knowledge acquisition of products;
-Providing information about Client’s rules and regulations;
-Handling complaints;
-Other activities related to the Client’s services;
-Reporting;
-Fulfilling other tasks deriving directly from the position without being directly ordered so.

Excellent written and verbal language skills in Hungarian and English;
Very good knowledge of MS Office Applications;
Basic knowledge of computer hardware and software;
Strong customer service focus, recommended prior work experience in a service and/or sales organization;
Excellent written and verbal communication skills;
Ability to work in a team;