Backoffice support with French(work from Home)

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 20.11.2022

    We are hiring for an amazing, "out of the box" experience!
    You will be working in a new team serving our global client, a world-leading social media platform that allows users to create and browse videos.

    What we expect:

    • Advanced written level of French(C1), medium level in English(B1)
    • Experience with French culture and slang will be considered a plus
    • Experience within data annotation/ labeling-related fields will be considered a plus
    • Availability to work full-time rotating shifts, 08:00 - 22:00, Monday -Sunday
    • Availability to work from home 
    • Great attention to details
    • Strong time management skills and motivation to exceed expectations
    • Desire to work in a fast-paced environment
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Strong self-organization, decision making and analytical abilities
    Your daily responsibilities will include:
    • Reviewing videos and judging videos/ accounts in accordance with the client's processes, policies and guidelines
    • Responding to the client's inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals
    • Liaising with the client's internal teams to ensure brand safety, monitoring social media and taking appropriate actions to resolve any situations that may arise during production
    • Provide accuracy reports on a regular basis
    • 100% backoffice activity

    We offer:
    • Stable job - permanent labor contracts
    • Above average fixed salary, performance bonuses, extra-payment for weekend shifts
    • Relocation assistance for candidates living outside Bucharest
    • Monthly meal tickets
    • Transportation vouchers for late shifts
    • Free access to our modern and fully-equipped employees' gym space in our offices
    • Public transportation reimbursement, after the trial period
    • International career - paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    • Private medical insurance coverage
    • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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