Digital Customer Advisor with French

Angajator: Schneider Electric
  • Customer support - Client service
  • Inginerie
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 02.10.2022

    Experience and skills we are looking for:

    • Education: Bachelor’s Degree is preferred;
    • Fluent in French;
    • Excellent command of English language;
    • Ability to multi-task (logging queries while speaking with customers);
    • PC skills (Microsoft, Windows, ERPs);
    • Digital knowledge (Browser usage, Internet basics, etc…);
    • Excellent interpersonal, communications and time management skills;
    • Ability to work on your own but also as part of a team;
    • Previous experience in customer support is an advantage;
    • Good verbal and written communication skills are required;
    • Basic aptitude for learning technical concepts is essential;
    • Flexible and an ability to learn quickly.
    What will you do:
    • Provide Best in Class Digital support to customers (and Vendors) by assisting them in registration and usage of our digital platforms (mySchneider, mySE, );
    • Answer Live customer requests by Phone or Chat (Direct contacts or by transfer from French CCC agents). Manage Customer cases created through our Digital platforms. When needed, schedule customer call backs to deep-dive on some cases. Leverage screen sharing capabilities when needed for more efficient support;
    • Perform diagnosis, troubleshooting and assuring proper escalation support if needed;
    • Identify frequent issues and improvement opportunities to improve Digital Customer satisfaction. Escalate to the correct internal contact. Advise customers on the correct solution for their requirements;
    • Take full ownership of all Customers issues until resolution and ensure timely follow-up on all commitments;
    • Communicate information proactively;
    • Complete documentation and follow up on all commitments and customer details.
    What are we offering:
    • Flexible work schedule and home-office options (hybrid);
    • Short Fridays according to your project activity;
    • A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
    • Medical & healthcare options: Private medical subscription; Life insurance;
    • Mental healthcare: Employee Assistance Program (24/7 online counseling)
    • One day off to celebrate your birthday with your beloved ones;
    • Hands-on training and access to our technical labs;
    • Development Plan through Career path and coaching;
    • Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
    • Sustainability is at the heart of what we do, who we are, and what we believe in;
    • Exposure to a multicultural and dynamic environment;
    • Diversity and Inclusion – an integral part of the company's history, culture, and identity.