Order Management Officer with English, Timisoara

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 29.09.2022
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    University graduate;

    · Experience in Supply Chain/Logistics and in SAP is preferred;

    · Computer (internet, MS Office package);

    · Foreign languages (both written & spoken) - English, Russian;

    · Good verbal & written communication skills;

    · Good analytical & synthesis skills;

    · Good working knowledge of MS Office (especially Excel);

    · Good Customer relationship capacity;

    · Problem solving oriented;

    · Self confidence & independence in decision making;

    · Punctuality & Flexibility;

    · Team work capability.

    Responsabilitati

    · Management of all incoming requests / orders:

    - Management of the backlog (orders and orders related requests);

    - Addressing all written / verbal requests and complaints received from the Customer;

    - Process improvements proposals / implementation;

    · Customer Operational Support:

    - Manages Customer relationship through providing daily operational support;

    - Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;

    - Keeps Customer informed of progress at all stages;

    · Transaction Processing:

    - Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures;

    - Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations;

    - Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;

    - Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity.

    Benefits:

    · Temporary remote work due to the pandemic and return to office after the situation improves;

    · Opportunity to work for one of the biggest brands in the world in a unique work environment;

    · Great career opportunity with a leading international outsourcing company;

    · Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);

    · Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.