Order Management Officer with English, Timisoara

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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University graduate;

· Experience in Supply Chain/Logistics and in SAP is preferred;

· Computer (internet, MS Office package);

· Foreign languages (both written & spoken) - English, Russian;

· Good verbal & written communication skills;

· Good analytical & synthesis skills;

· Good working knowledge of MS Office (especially Excel);

· Good Customer relationship capacity;

· Problem solving oriented;

· Self confidence & independence in decision making;

· Punctuality & Flexibility;

· Team work capability.

· Management of all incoming requests / orders:

- Management of the backlog (orders and orders related requests);

- Addressing all written / verbal requests and complaints received from the Customer;

- Process improvements proposals / implementation;

· Customer Operational Support:

- Manages Customer relationship through providing daily operational support;

- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;

- Keeps Customer informed of progress at all stages;

· Transaction Processing:

- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures;

- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations;

- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;

- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity.

Benefits:

· Temporary remote work due to the pandemic and return to office after the situation improves;

· Opportunity to work for one of the biggest brands in the world in a unique work environment;

· Great career opportunity with a leading international outsourcing company;

· Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);

· Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.