ITSM Development Lead

Employer: LSEG Romania
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.10.2022


    Responsibilities:

    • Contribute to the development and maintenance of plans for both project and operational activities
    • Work with technical support team to help resolve issues related to ITSM modules and functionality
    • Design and deliver creative ServiceNow solutions
    • Identify and document business challenges and opportunities and suggest solutions addressing those
    • Work in a client facing environment and be able to convey complex technical concepts in business terms
    • Be the Technical Lead and subject matter expert on ServiceNow
    • Create and maintain system-related documentation
    • Research new technologies and stay abreast of new products and services. Apply these solutions as part of the service delivery continuous improvement mission
    • Accurately predict the time required to complete development tasks; adhering closely to development plans; anticipating changes to a product specification or schedule as they become necessary during a development cycle
    Skills required:
    • Ability to design and implement integrations using ServiceNow IntegrationHub and custom integration using REST API, import sets, etc. to enrich CMDB
    • Ability to perform ServiceNow platform development using ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes and Security Rules
    • Strong experience scripting using JavaScript,RegEx, SQL, etc.
    • ServiceNow certified (to a high level)- would be a plus
    • Proven track record of ServiceNow implementations on Enterprise level
    • Ability to configure ServiceNow applications in alignment with approved design plans
    • Knowledge of ServiceNow front-end application configuration- nice to have
    • Experienced in ServiceNow project delivery with Agile and Waterfall Methodology
    • Solves complex problems and takes a broad perspective to identify innovative solutions
    • Create and maintain system-related documentation
    • Validate the development and configuration work to ensure it meets the project's criteria
    • Experience in creating process and business flow diagrams, use cases, storyboards, and training documents

    We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:
    • 25 days' holiday per year
    • 1 additional day off for your Birthday
    • Annual wellness allowance
    • Share Purchase Plan
    • Medical Health Insurance
    • Medical Subscription (preventive medical services)
    • Dental Coverage
    • Life insurance
    • Pillar 3 Private Pension
    • Meal Vouchers
    • Flexible Benefits
    • Bookster
    • Volunteering Events
    • Team Buildings

    At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

    Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

    LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

    We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.