Order Management - Senior Process Associate - Portuguese - Hybrid Bucharest

Employer: Genpact
Domain:
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.09.2022
    Short company description

    We are Genpact. Transformation happens here!
    With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!

    Genpact in Romania
    We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.

    A constantly growing company
    In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.

    Why Genpact?
    While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.

    What you should expect from Genpact?
    In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.

    What Genpact expects from you?
    As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!

    Work from an office built like a home!
    In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
    In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.

    Now we offer the Work from anywhere option which give you the opportunity to work remote permanently for Genpact!

    What are you waiting for? Apply now!

    Requirements

    Minimum Qualifications

    University graduate (Economic studies are an advantage)
    Advanced Portuguese language level (min. C1)
    Good English language level (min. B2)
    Excel knowledge
    SAP knowledge
    OTC experience (Order Management experience is an advantage)

    Preferred Qualifications

    Good interpersonal skills
    Previous experience in a multinational company

    Responsibilities

    Responsibilities

    Processing orders / customer requests
    Booking of Orders in the ERP system
    Handling customer requests and ensure resolution
    Follow-up on pending items
    Reporting
    Offering information to customers via e-mails/phone;
    Updating ERP regarding clients, supplies, pricing;
    Gathering information from logistics partners and informing customers regarding availability and deliveries;
    Creating orders (SOs) in the ERP system;
    Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
    Building a relation with clients and sales representatives;
    Checking and solving potential issues between client purchase orders (PO) and system information;
    Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
    Preparing the relevant documents for the orders (export, transport, customs)
    Daily monitoring the assigned orders and customer requests
    Solving issues regarding damaged goods, shipment delayed, etc
    Managing any issues, looking for solutions along with all the parties involved
    Escalating any problems, delays, inconsistencies
    Handling complaints related to logistics and return transports
    Proposing resolution for streamlining activities and taking part in projects to implement these ideas

    Other info

    What can we offer?

    Attractive salary;
    Stable job offers - employment contract
    Work in a multicultural and diverse environment with employees from over 30 countries
    Genpact supports professional trainings and great career development opportunities
    Free access to our award-winning learning platform
    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts