ITSM Technical Analyst

Employer: LSEG Romania
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.09.2022


    Role Purpose

    Refines and implements criteria for IT infrastructure in a single domain area.

    Role Responsibilities

    • Work with businesses to capture ITSM related requirements

    • Solves complex problems and takes a broad perspective to identify innovative solutions

    • Create and maintain system-related documentation

    • Validate the development and configuration work to ensure it meets the project's criteria

    • Experience in creating process and business flow diagrams, use cases, storyboards, and training documents



    Minimum Requirements

    • ITSM experience- min 1 year;

    • Ability to manage competing priorities in a complex environment

    • Excellent interpersonal and negotiating skills, ability to enable collaboration

    • Investigation and analysis of problems with a methodical and disciplined approach

    • Proactive customer support and problem resolution

    • Ability to devise creative technical solutions

    • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems

    We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

    We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

    • 25 days' holiday per year
    • 1 additional day off for your Birthday
    • Annual wellness allowance
    • Share Purchase Plan
    • Medical Health Insurance
    • Medical Subscription (preventive medical services)
    • Dental Coverage
    • Life insurance
    • Pillar 3 Private Pension
    • Meal Vouchers
    • Flexible Benefits
    • Bookster
    • Volunteering Events
    • Team Buildings

    At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

    Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

    LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

    We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.