Service Desk (L1) Agent with German - remote

Employer: Brainspotting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • nationwide
    Updated at: 04.10.2022
    Short company description

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Requirements

    Mandatory requirement for experienced candidates:
    • Minim 6 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.
    • Experience in call center environment
    • German C1-C2
    • English B1-B2
    • Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
    • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
    • Basic networking knowledge

    Responsibilities

    • To improve user confidence in the use of computer software, being empathetic to a variety of new and experienced learners' needs.
    • Help to implement and improve processes and procedures within the team allowing strong service-focused deliverables.
    • Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer-sensitive manner.

    Other info

    Benefits:

    • Unlimited contract
    • Work from home (depending on location) or Hybrid mode (2 days per week from home)
    • Private medical insurance
    • Meal vouchers allowance
    • 22 days annual live
    • Professional training
    • In case there are working from site coffee and refreshments
    • A modern and cozy environment