German IT Hardware Support role in Bucharest

Employer: DK Global Recruitment
Domain:
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.09.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent German and English

    Technical Knowledge Desktops and well familiar with troubleshooting issues with Desktops with a focus on Processors and Motherboards.

    Experience in installation and troubleshooting of different versions of Windows desktop operating systems and Linux OS

    Advanced in MS Office

    Comfort with Technology Demonstrated Ability to research solutions and prepare SOPs for new technical problems.

    Responsibilities

    Troubleshooting any problems clients may have via telephone, e-mail or chat

    Accurate and complete documentation of all incidents, with accurate description of all troubleshooting steps followed.

    Sharing with all team members any knowledge acquired through end-user or resolver interactions.

    Arranging working schedule with colleagues flexibly, according to business needs.

    Successfully completing the training plan and passing the process knowledge test (PKT).

    Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

    Other info

    Attractive salary.

    Remote work

    Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.