German IT Hardware Support role in Bucharest

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

Fluent German and English

Technical Knowledge Desktops and well familiar with troubleshooting issues with Desktops with a focus on Processors and Motherboards.

Experience in installation and troubleshooting of different versions of Windows desktop operating systems and Linux OS

Advanced in MS Office

Comfort with Technology Demonstrated Ability to research solutions and prepare SOPs for new technical problems.

Troubleshooting any problems clients may have via telephone, e-mail or chat

Accurate and complete documentation of all incidents, with accurate description of all troubleshooting steps followed.

Sharing with all team members any knowledge acquired through end-user or resolver interactions.

Arranging working schedule with colleagues flexibly, according to business needs.

Successfully completing the training plan and passing the process knowledge test (PKT).

Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Attractive salary.

Remote work

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Free access to our award-winning learning platform

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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