Software Support Consultant

Job description
Simply pursuing a successful business is no longer enough nowadays. Positive contributions to the planet and society are becoming more and more relevant. Would it not be nice to have an inspiring job in an innovative industry and also contribute to a better world?
This is possible at ORTEC. We are a purpose driven organization and use our passion for mathematics for a better world. You are likely to encounter us every day, as we improve many crucial business processes. For example, we make it possible for retailers to supply all their stores on time with a minimum of kilometers driven. We help healthcare institutions to schedule the right doctor or nurse at the right time. We support scouts of football talents to make better choices. These are just a few examples of the added value of our solutions. The result is that organizations can operate at lower costs, with higher customer/employee satisfaction and with a smaller ecological footprint.
Our journey started in the early 80’s with a number of young Dutch students who wanted to show the world the value of mathematics. 37 years later, ORTEC is one of the world leaders in optimization solutions and advanced analytics.
We have proudly opened the ORTEC CEE office in Bucharest in 2008 with primary focus to increase business in the CEE regions. We have increased our business and our team to 180 employees since then and still growing.
Thanks to our strong team in Bucharest, our office includes a Global Operations center which is the core of the Global Customer Support team, second largest development team in ORTEC and is working for project implementations worldwide.

Your role
Our support consultants in Bucharest are part of Global Customer Support team, a division of ORTEC Global Operations center which is an expertise unit helping ORTEC offices around the world. We are the only Global Customer Support center that operates 24/7, providing support services to customers all around the globe. You will be troubleshooting customer environments in multiple industries like: transport & logistics, retail, oil & gas, energy, parcel delivery, consumer packaged goods, healthcare, banking and many others.
As a Software Support Consultant you are the main contributor to our customers’ satisfaction with our products after the implementation stage. You will be responsible for incident and problem resolutions of different complexity that can be related, but not limited to:

• User access;
• Monitoring tool alerts;
• Interface issues;
• Database issues;
• Infrastructure issues;
• Product / application configuration and management;
• Performance;
• Planning / Optimization issues;
• Business issues;

You will be in charge of ensuring the quality and on-time delivery of resolutions, balancing between understanding our customer’s business requirements and troubleshooting the technical solution (with SQL, XML/ XSL, Reporting, Scripting and others).

As a successful candidate you are:

• Enthusiastic about the ORTEC story and goals;
• Interested in operating in an international environment;
• Easy, fast learning, able to self-train, flexible and open minded;
• Available to work in shifts;
• A reliable team player;
• Quality oriented and customer focused;
• Able to build lasting customer relationship;
• Result oriented and with great analytical skills
• Willing to grow and learn new technologies;
• Willing to improve the work environment;
• Ready to speak up because you know your opinion can make the difference;
• Eager to help your colleagues and customers;
• Organized, able to prioritize between tasks and ask for help when needed.

Your skills and experience:

• University degree in relevant field (preferably IT related)
• Excellent written and verbal communication skills;
• Fluent in English and French. Other foreign language is an added advantage (especially Russian, Turkish or Italian)
• Knowledge of SQL programming and databases. XSL knowledge is a plus;
• Knowledge of networking and MS Windows Platform. Scripting knowledge is an advantage;
• Experience in working with Server-Client applications;
• Previous experience with clients is an asset;
• Intrigued by detective work in troubleshooting;
• Strong problem-solving judgement;
• Ability to travel (mostly abroad) when required.

What we offer

• A unique work experience in an open, creative and informal atmosphere;
• Inspiring, smart and enthusiastic colleagues;
• Work – life balance approach;
• Great opportunities to develop yourself and fulfill your ambitions (clear career paths, yearly evaluations and increases, job rotation options)
• Flexible schedule within the limits of the department’s availability;
• Friendly work environment with a great location, new and easy to access office building;
• Relaxation areas, daily fruits delivery, foosball table, our own bar (ORTap)
• On-site chair massage;
• Events: Annual teambuilding, Christmas party, monthly ORTEC Sports Day;
• Sports benefits offered in collaboration with the ‘7card’ network;
• ‘Bookster’ subscription;
• Annual bonus based on team’s accomplishments – up to 1 full salary.