Connectivity & IoT L2 Suport Engineer

IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.

Our vision is that, at IDEMIA, we “power the world’s experiences through trusted connections” across people, organizations and governments. Today, digital is becoming all the more important to all our customers.

To meet their increasing digital demand, IDEMIA is counting on our site reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions.

The Site Reliability Engineer, as a part of Idemia’s SRE team is responsible for providing automated processes linked with building and deploying software in our own DC and AWS, developing scripts/software needed by all activities done by the SRE team. Other areas that SR Engineer will take care of are operations linked with monitoring of SLA-critical production platforms, resolving issues and manual intervention. All off these actions will be done with close cooperation with software development teams.

We are looking for a SR Engineer that will be working with IDEMIA’s data traceability solutions for Connectivity & IoT domain - the solutions that provides our customers with an end-to-end eSIM lifecycle management for consumer devices or for industrial and IoT use cases, that complies with GSMA Specifications, and even goes beyond with a set of value added services


QUALIFICATIONS

Bachelor’s degree in computer science or other highly technical, scientific discipline

English: C1 level (written and speaking)

Experience with Unix/Linux operating systems internals and administration.

Expertise in analyzing and troubleshooting large-scale distributed systems.

Ability to debug and optimize a variety of code, languages, and automation tools.

Strong communication skills with the ability to articulate technical details to different audiences

Networking troubleshooting experience

Experience in one or more of the following: Docker, Java, Python, Go, Perl, shell scripting, security or extra competences in the chip cards field is a strong plus.


PERSONALITY PROFILE

Self Starter

Problem Solver

Must be able to communicate effectively and professionally with internal and external customers and other third party companies

Able to provide trainings to the teams

Excellent attention to detail

Ability to work and interact effectively in an international team environment

Be senior enough to independently control his/her time and duties/goals

Run the production environment by monitoring availability and taking a holistic view of system health

Recover platforms during production incidents to meet targeted SLAs; perform detailed root cause analysis to prevent regressions.

Troubleshoot, evaluate and resolve operational challenges and support escalation

Maintain platforms after go live by measuring and monitoring their availability, performance and overall system health.

Documenting Knowledge

Scale systems through automation, improving change velocity and reliability

Take responsibility for platform availability, performance and overall system health; manage platform’s error budget

Recover platforms during production incidents to meet targeted SLAs; perform detailed root cause analysis to prevent regressions

Provide technical expertise on Idemia products and support processes to internal and external customers