L1 Team Leader
IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.Cerinte
L1 Team Leader is a role that involves customer orientation, planning and supervision of maintenance services, implementation of system components developed by IDEMIA and cross-interaction with different Services.
-Bachelor’s Degree in Engineering, Mathematics or Computer Science, or equivalent working experience including programming, testing or relevant domains.
-Linux proficiency including essential commands, service management and scripting
-Programming, monitoring, DB administration, Linux and Windows OS knowledge
-Databases: Oracle, MSSQL Server and SQL queries
-Network: TCP / IP, HTTP, Telnet, SSH
-Cryptography and Security basic knowledge
-Self-taught, autonomous and powerful
-Motivated by new information technologies
-Fluent in english;
-Another language is a plus (French, Portuguese, Spanish)
-Strong analytical skills
-Attention to detail
-Communicate effectively and professionally with clients and other third-party companies
-Ability to work and interact effectively in a team
-Active communication with our customers
-Efficient use of monitoring applications: Jira, Grafana, Zabbix, Centreon
-Extensive knowledge of IDEMIA’s products and solutions
-Necessary skills to share information, train and assist employees during learning process
-Develop relationships with all concerned levels of the company and other partners
-Critical situation assessment and investigation, focused on solution and impact mitigation.
-Ability to work in a close team environment as well as autonomous.
-Take active role in Incident Management context.
-Being involved and keeping track of service impacting issues.
-Preference towards productivity and strong work ethic