Infrastructure Teamleader on Microsoft Technologies

IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.

The Infrastructure Teamleader on Microsoft Technologies is the main point-of-contact for the technical team and responsible for maintenance and implementation of Microsoft solutions deployed in IDEMIA Data Centers but also for coordinating organizational and technical tasks in the team. (S)he will be involved in cross-functional interactions with other IDEMIA global teams.

Must have:
-In depth knowledge of Windows Server Infrastructure (DNS, DHCP, WSUS, PowerShell, monitoring)
-Senior level in Active Directory (GPO, advanced user management, replication, domain / forest interoperability)
-A good understanding of high-availability solutions (cluster, load-balancer), backup, disaster recovery and business continuity principles 
-Knowledge about configuration management tools, deployment tools, updates and software repositories, monitoring tools
-Good level of understanding in virtualization technology (VMware / Hyper-V / Nutanix)
-Good level of understanding of networking and security technologies: firewall, proxy /reverse proxy, load-balancer, application firewall, antivirus, IPS / IDS, other security solutions
-Good understanding of ITIL principles and experience in working with a ticketing tool
-Hardware knowledge
-Experience in troubleshooting incidents at L2/L3 level

A Plus
-Knowledge of PKI principles, Microsoft CA preferred
-Other Microsoft infrastructure technologies: SCCM, SCOM, SharePoint
-Knowledge of storage principles and technologies: NAS, SAN
-Automation/orchestration technologies
-Previous datacenter experience
-Databases: MSSQL, MySQL and Oracle DB
-Previous experience in a lead role;

Preferred
-University degree in the field of engineering, computer science, or equivalent experience
-Minimum 5 years of experience in a similar role.


The teamleader on Microsoft technologies must be curious, autonomous and highly motivated by new information technologies, as the tasks require performing in-depth technical tests with problem and root cause analysis.

-Self-motivated and ability to work independently or with diverse groups around the world
-Fluent in English, other languages are a plus (French)
-Strong analytical skills
-Attention to details
-Communicate effectively and professionally(internally and with external suppliers)
-Build and maintain interpersonal relationships with other teams
-Leadership skills;
-Ability to work and interact effectively in a team environment

-Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities.
Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes.
-Share skills and experience with the team and other groups within the organization, with the aim of establishing consistency and improving quality within the company.
-Proactive and promptly identify and assist to resolve any relevant key issues and/or risks.
-Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. -
-Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
-Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
-Analyze failure and ensure operational recovery within agreed SLA through standard procedures
-Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions
-Propose improvements of the monitoring setup
-Address any none compliances in timely and orderly manner
-Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions.
-Able to work flexible hours if needed
-Assist with the recruiting new technical staff;
-Available to come to Data Centers or approved area locations for technical support in case of emergencies
-Able to travel as and when reasonably requested.
-All other duties as requested by Management