Content Moderator with French & English (work from office in Bucharest)

Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.10.2022
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Cerinte

    We are hiring for an amazing, "out of the box" experience: join us as a Content Moderator with French & English! You will be working in a new team serving our global client, a world-leading social media platform that allows users to create and browse videos.

    What we expect:

    -Advanced (C1) level of French, medium (B1) level in English
    -Experience with French culture and slang will be considered a plus
    -Experience within data annotation/ labeling-related fields will be considered a plus
    -Availability to work full-time rotating shifts, 08:00 - 22:00, Monday -Sunday
    -Availability to work from our offices in Bucharest 100% (no work from home allowed)
    -Great attention to details
    -Strong time management skills and motivation to exceed expectations
    -Desire to work in a fast-paced environment
    -Highly developed sense of integrity and commitment to customer satisfaction
    -Strong self-organization, decision making and analytical abilities

    Responsabilitati

    Your daily responsibilities as a Content Moderator will include:

    -Reviewing videos and judging videos/ accounts in accordance with the client's processes, policies and guidelines
    -Responding to the client's inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals
    -Liaising with the client's internal teams to ensure brand safety, monitoring social media and taking appropriate actions to resolve any situations that may arise during production
    -Provide accuracy reports on a regular basis

    We offer:

    - Stable job - permanent labor contracts
    - Above average fixed salary, performance bonuses, extra-payment for weekend shifts
    - Relocation assistance for candidates living outside Bucharest
    - Monthly meal tickets
    - Transportation vouchers for late shifts
    - Free access to our modern and fully-equipped employees' gym space in our offices
    - Public transportation reimbursement, after the trial period
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

    It’s different here! Check out our Facebook page