Learning Team Leader with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Skills that make your work successful:
-You have advanced French(C1) and medium English(B1-B2) skills.
-Typically, 3 years work experience preferably in HR and people management.
-Previous experience in business process area e.g., HR, Billing, Payments, Collections, Payroll, Pre-Payroll, Contact Center, preferably in an operations environment (previous experience in Learning area will be a plus).
-Demonstrated expertise in process area.
-Coaching mentoring skills.
-Demonstrated issue management problem solving skills.
-Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
- Ability to function effectively as a team member and organize work activities for others on the team.
-Ability to adapt to changing environment and support of multiple clients. Ability to develop analyze interpret data, rationale for alternative solutions to problems and take appropriate action.
- Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices.
- Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.
- Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility.
-Advanced knowledge of company standard software. E.g., email, Internet Explorer, Microsoft Office Package.
-Ability to communicate appropriately with people at various levels, both in formal and informal settings.

Every day is a process of growth, being responsible of:
-Anticipate, identify, and assess complex issues problems.
-Develop and implement a corresponding plan of action to bring the situation to resolution.
-Communicate changes to direct manager and assist other team leads with resolutions, as needed. Identify, document, and review opportunities for team improvement in procedures processes standards to gain cost effectiveness and efficiency provide cost estimates and execute implementation of improvements.
-Perform analysis of quality audits analyze results and develop process improvements to maintain quality deliverables.
-ssist with providing operational statistics and escalate operational issues to direct manager.
-Deliver required growth and productivity plan monitor and plan to improve pyramid matrix.
-Plan and facilitate weekly as required team calls meetings.
-May present and facilitate at group meetings and new hire integrations may develop presentation content.
- Prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance disciplinary issues.
-Drive team engagement.

How we truly care:

• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals;
• Travel virtually around the globe, working in a diverse and multicultural environment;
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced;
• Have fun while working, participating in internal company events, sports activities and community initiatives;
• Save money doing the things you love, having access to different discounts on products and services;
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team;
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.