Back Office Representative with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work from Monday to Friday, 09:00-18:00 in a hybrid setup.

How you’ll make an impact:

- Being part of the processing team on insurance policies for a French client;
- Receiving and assessing claims according to defined procedures routines (mainly back office activities, but possibility to take incoming calls from clients in front office, upon business need);
- Receiving and logging all e-mails / web / phone calls and ensuring proper documentation;
- Verifying documentation and customer information in data capture tools and when needed, transferring claim tickets to responsible party for resolution;
- Following Reminder procedure to ensure claim assessment;
- Managing claims tickets assigned in expected SLA;
- Managing procedures in defined timelines.

Skills that make your work successful:

- Fluent in French (B2) and at least Upper Intermediate English;
- Ready to work back office 80 per cent and 20 per cent in contact center when needed;
- Insurance background is a plus;
- BPO background is a plus;
- Customer Interaction Handling;
- Problem Solving Escalation Management;
- Data Quality;
- Operational Excellence;
- Attitude to work according to defined procedures routines, escalating any discrepancy or missing instruction.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers); t
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.

Follow your purpose

23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Care for you and your loved ones

Psychological and psychotherapy counselling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children educational reimbursement;
Support for adoption & psychological, financial and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!