IT Helpdesk

Pragmatic Play supplies player-favourite games to the leading global brands in iGaming. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
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Driven by a persistence to craft immersive experiences, we consistently deliver games that players love.
ARRISE is a software development and services company powering Pragmatic Play.

• Create and manage accounts for new users (Active Directory);
• Create and manage distribution groups;
• Maintain the IT Server room;
• Maintain and ensure that various processes are in accordance with the defined office's SLAs; Monitor the office equipment, set-ups and cabling;
• Install and configure the equipment for the new employees;
• Work closely with external engineers and technicians as part of a holistic support team;
• Assist in the purchase of needed IT assets;
• Prepare technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions;
• Attend to incidents on time and ensure that there are no SLA breaches;
• Monitor and maintain the employee's PCs and scanners;
• Collaborate with the Operation Managers and Floor Supervisors for encountered errors and act immediately in troubleshooting or replacement of equipment.

• Previous experience of at least 2 years in a similar role;
• Basic networking skills, troubleshooting on end-users side;
• Office 365 knowledge;
• SharePoint & Microsoft Exchange - not mandatory, but can be an advantage;
• Fluency in English.