IT Helpdesk

Angajator: Pragmatic Play
  • Altele
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 01.10.2022
    Scurta descriere a companiei

    Pragmatic Play is a leading content provider to the iGaming industry. Pragmatic Play offers a multi-product portfolio of innovative, regulated and mobile-focused gaming products.

    Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino and bingo, all of which are available via a single API.

    Pragmatic Play’s Games Library contains unique in-house content consisting of over 100 proven HTML5 games, available in all currencies, 26 languages and all major certified markets. We release three new video slots every month, with plans in place to further expand this.


    • Create and manage accounts for new users (Active Directory);
    • Create and manage distribution groups;
    • Maintain the IT Server room;
    • Maintain and ensure that various processes are in accordance with the defined office's SLAs; Monitor the office equipment, set-ups and cabling;
    • Install and configure the equipment for the new employees;
    • Work closely with external engineers and technicians as part of a holistic support team;
    • Assist in the purchase of needed IT assets;
    • Prepare technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions;
    • Attend to incidents on time and ensure that there are no SLA breaches;
    • Monitor and maintain the employee's PCs and scanners;
    • Collaborate with the Operation Managers and Floor Supervisors for encountered errors and act immediately in troubleshooting or replacement of equipment.


    • Previous experience of at least 2 years in a similar role;
    • Basic networking skills, troubleshooting on end-users side;
    • Office 365 knowledge;
    • SharePoint & Microsoft Exchange - not mandatory, but can be an advantage;
    • Fluency in English.