Account Receivable with Italian

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Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 23.11.2022
    Remote work: On-site
    Short company description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Requirements

    Qualifications

    • Bachelor Degree
    • Advanced Italian knowledge (C1 level)
    • 3 Years minimum
    • Previous Accounts Receivables experience is required
    • Attention to details and client oriented
    • Good communication skills and diplomacy
    • High performance in communication and organizational skills (phone customer service is an advantage).
    • Ability to work under pressure and with tight deadlines.
    • High negotiation skills and solution oriented
    • Proactive attitude
    • Microsoft Office Package (Excel) - good command - required
    • Knowledge of SAP system - is a plus.


    Job Description

    • The AR Agent is responsible of managing the accounts of customers assigned to his/her portfolio. 
    • She/he is the contact person in the finance area for the customers of the company. 
    • He/she will be responsible for ensuring all incoming payments are received and processed, for the queries received, either from the end customers and client or internal departments representatives, collections, invoicing, order management, customer master data, reporting (eg: bad debt).

    General Responsibilities & Duties:

    • Contacting the assigned clients to recover & collect payments, debts and overdue balances.
    • Monitoring collection commitment and achieving the Collections metrics (SLAs / KPIs).
    • Customer incident / query resolution within an established timeframe.
    • Reconciliation of outstanding payments & monthly reports about status of claim balances, deductions, overdue payments.
    • Pro-activity measures to avoid risk to the company.
    • Cash allocation

    Responsibilities

    Job Description

    • The AR Agent is responsible of managing the accounts of customers assigned to his/her portfolio. 
    • She/he is the contact person in the finance area for the customers of the company. 
    • He/she will be responsible for ensuring all incoming payments are received and processed, for the queries received, either from the end customers and client or internal departments representatives, collections, invoicing, order management, customer master data, reporting (eg: bad debt).

    General Responsibilities & Duties:

    • Contacting the assigned clients to recover & collect payments, debts and overdue balances.
    • Monitoring collection commitment and achieving the Collections metrics (SLAs / KPIs).
    • Customer incident / query resolution within an established timeframe.
    • Reconciliation of outstanding payments & monthly reports about status of claim balances, deductions, overdue payments.
    • Pro-activity measures to avoid risk to the company.
    • Cash allocation

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