L1 IT Customer Support with French

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

About our open position:
We are searching for tech-savvy enthusiasts!
If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!
And you'll also be considered a hero when you solve our customer's challenges.

To ensure success in this role, you need the following experience and skills:

Spoken languages: fluent French and English (B2/C1).
Technical college or university is not mandatory as necessary training will be ensured.
Working experience with Easyvista or ServiceNow tools, Windows 10, Office 365.
Excellent customer service abilities: client orientation, active listening and interpersonal skills.
Ability to work in a dynamic environment and multitask.
Availability to work in day shifts.

A typical day might include the following:

Ensure assistance to users concerning one or multiple technical domains while giving precise answers.
Effectuate, if necessary, an escalation to the appropriate competence team.
Intervene remotely (by telephone, email) and punctually with the user.
Participate in the team’s skills development.
Respond to requests (calls).
Qualify requests according to terminology.
Treat requests according to procedures.
Provide answers adapted to the request and the needs of the user.
Assure files follow up (history).
Participate to permanent training of the team.