Local configuration management specialist

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz.

Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

The Local Configuration Manager for the Allianz Germany Area will be part of the ITSM-Team of Allianz Technology Germany and closely collaborate with the Service Catalog & Service Level Management Team within the COO & CPO Function in Allianz Technology SE. Configuration Management is the process focused on planning, identifying, controlling and verifying the Configuration Items (CIs) within a service and recording their status. 

The main goals of the process are to manage and protect the integrity of configuration items through the service lifecycle and ensure the integrity of configurations required to control the services and IT infrastructure by establishing and maintaining an accurate and complete configuration management database (CMDB).

The Configuration Management provides visibility of accurate representations of a service, release, or environment that enables better planning of changes and releases, improved Incidents and problems resolution as well as service levels and warranties to be delivered and better adherence to standards, legal and regulatory obligations thus delivering a very high value to business.

Responsibilities

• Ensures management of  the Local Configuration data according to the global configuration management process
• Ensures that the local Configuration Management is performed in full compliance of the global standard documentation process and procedures and established quality criteria
• Acts as single point of contact and consultant for the application owners of Allianz Technology Germany for questions about the integration and documentation of new configuration items in the existing configuration management database in the central platform (Service Now)
• Continuously improves the self-service online documentation for the application owners
• Provides training material and training sessions
• Analyzes requirements and provides improvement ideas for enhancements of the local configuration data in the central platform as well as for the related processes
• Takes active part to the regular information exchange with the Global Configuration Management Process Owner 
• Represents the Local Configuration Management function in various initiatives, projects and programs

Skills and requirements:

• Experience in IT Operations Management disciplines
• Experience with Service Catalog Management in ServiceNow
• Preferable ITIL Foundation Certification  
• Must be able to articulate messages across a variety of audiences
• Self-driven and ability to work independently
• Good degree of technical understanding and literacy
• Good customer service, analytical, interpersonal and problem solving skills
• Experience working with multicultural teams in diverse geographic locations
• Working knowledge of MS-Office products for Windows

Benefits Come to the Allianz side! We have attractive compensation and incentives:
 

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
 

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!
• Employee Referral Program
• Exclusive Deals & Discounts
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Parking lot (limited parking spaces, reservation system)
• Open cafeteria on each floor (coffee, tea, water, fruits)
• Relaxation areas (on each floor) & Gaming area
• Flexible working program

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.

• Medical services  
• Private pension
• Internal Tourism
• Smart Experiences
• Meal Tickets  
• Transportation vouchers
• Cultural events  
• Telemunca
• Gifts and giveaways
• Donations

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.