Sr. Procurement System Analyst

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Company Description

WNS Denali is a procurement-focused, technology-agnostic managed services provider that enables organizations to win at procurement: influence more spend through Category Management and transition to a New Procurement Operating Model. We support Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Strategic Sourcing and Category Management, Contract and Supplier Management, Tactical and Transactional Procurement, and Accounts Payable. We bring deep Category expertise extending across various direct and indirect spend categories.

Our efforts to integrate human capital strategy into the overall growth strategy have been acknowledged on several leading platforms. We were recently recognized in the AON Best Employer 2017 rankings, a feat that we have achieved for the second consecutive year. The WNS-Denali office in Pittsburgh was named a “Best Place to Work” in 2016, 2017 and 2020.

WNS Denali, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Purpose / Summary:

The Sr. Procurement Systems Analyst will support client's Coupa L3 helpdesk. Resolve intermediate and complex Coupa related support tickets, from start to finish, including but not limited to - supplier enablement, Coupa pre deployment support and post delivery support, change management and best practice/optimization. 

Key Responsibilities / Job Duties:

* Sr. Procurement Systems Analyst Key Responsibilities / Job Duties

• Investigate and resolve system integration errors 

• Investigate and resolve invoice, master data and procurement related system integrations errors and issues (invoice errors, supplier or material master data, catalog, user, GR / inventory / asset management and PO related issues, etc).

• Support End User Enablement

• Support Supplier Enablement

• Test Script Creation and Execution

• Create Approval Flow

• Catalog set up and enablement

• Responsible for application functionality

• Make Configuration changes

• Troubleshoot integration issues

• Release management and updates

• Webform creation and support

• Assist with reporting creation and Dashboard publishing

• Reporting creation

• Expected working hours: US hours, Monday through Friday

Coupa Proficiency and strong understanding of Coupa process and ability to apply concepts to various modules (e.g. upstream and downstream) are key for this role

Knowledge, Skills and Abilities:

* Sr. Analyst Knowledge, Skills and Abilities

• Knowledge of Coupa Integrations to ERP systems

• Ability to closely collaborate with global application teams for issue resolution

• German verbal and written communication skills 

• Ability to follow a process based on documented guidelines without supervision

• Ability to see the "big picture" of process and assist clients with delivering their processes into their application

• Strong customer service orientation including demonstrated ability to handle client issues and escalations with sensitivity and diligence, eliminating a need for further escalation

• Proficiency in at least one procurement platform (Coupa preferred and Ariba, SAP desirable

Job Description

Job Purpose / Summary:

The Sr. Procurement Systems Analyst will support client's Coupa L3 helpdesk. Resolve intermediate and complex Coupa related support tickets, from start to finish, including but not limited to - supplier enablement, Coupa pre deployment support and post delivery support, change management and best practice/optimization. 

Key Responsibilities / Job Duties:

* Sr. Procurement Systems Analyst Key Responsibilities / Job Duties

• Investigate and resolve system integration errors 

• Investigate and resolve invoice, master data and procurement related system integrations errors and issues (invoice errors, supplier or material master data, catalog, user, GR / inventory / asset management and PO related issues, etc).

• Support End User Enablement

• Support Supplier Enablement

• Test Script Creation and Execution

• Create Approval Flow

• Catalog set up and enablement

• Responsible for application functionality

• Make Configuration changes

• Troubleshoot integration issues

• Release management and updates

• Webform creation and support

• Assist with reporting creation and Dashboard publishing

• Reporting creation

• Expected working hours: US hours, Monday through Friday

Coupa Proficiency and strong understanding of Coupa process and ability to apply concepts to various modules (e.g. upstream and downstream) are key for this role

Knowledge, Skills and Abilities:

* Sr. Analyst Knowledge, Skills and Abilities

• Knowledge of Coupa Integrations to ERP systems

• Ability to closely collaborate with global application teams for issue resolution

• German verbal and written communication skills 

• Ability to follow a process based on documented guidelines without supervision

• Ability to see the "big picture" of process and assist clients with delivering their processes into their application

• Strong customer service orientation including demonstrated ability to handle client issues and escalations with sensitivity and diligence, eliminating a need for further escalation

• Proficiency in at least one procurement platform (Coupa preferred and Ariba, SAP desirable