IT On-Site

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Employer: SLB
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.02.2023
    Remote work: On-site

    We are SLB

    Our story begins with what it truly means to be a technology innovator. It stems from a common sense of purpose that unites the people of SLB who, representing more than 160 nationalities, provide leading digital solutions and deploy ground-breaking technologies to enable performance and sustainability that are crucial for the global energy industry.

    With expertise in more than 120 countries, we partner with customers in close collaboration to create industry-changing technologies that unlock cleaner, safer access to energy for every community—including those we live and work in.

    We are SLB, and we are leading the energy industry forward—together.


    SLB people
    We are industry leaders because of our exceptional and talented people. They are the core that drives our purpose and integrity, which fuel our belief that everyone should have the opportunity to reach their greatest potential. Ever-evolving and constantly innovating, we transcend every cultural and technological boundary set before us. Indeed, it is our diversity that makes us stronger. Together, we achieve more.



    Job Summary:
    The Onsite IT Support – is a computer support person responsible for hardware, software (location specific), and peripherals. Onsite IT Support - is the second point of escalation for the resolution of laptops, desktops, or printers-related incidents/service requests and connectivity issues.


      Essential Responsibilities and Duties:

    • Provides second-line investigation and diagnosis
    • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
    • Communicates with the customer regarding incident /service requests progress
    • Ensures incidents are always updated until issues are resolved
    • Escalates unresolved incidents/service requests within agreed timescales
    • Liaises with the customer, other SLB IT support groups, and 3rd party providers when necessary
    • Performs general preventative maintenance tasks on laptops, desktops, printers, and any other authorized peripheral equipment
    • Support local IT infrastructure for business development projects
    • Presents and educates IT solutions, methods, and tools to the customer in order to increase their efficiency
    • Install, upgrade, support and troubleshoot for computer hardware and any other authorized peripheral equipment
    • Participate actively in the IT team and follow up closely on the KPO’s.
    • Maintains Global Asset Management database with all the required updates related to the hardware he is responsible for
    • Complies with Quality Health Safety Environment (QHSE) and IT policies


    Preferred Education and Experience:
    • Technical IT knowledge with the operation of desktops/laptops, printers and mobile devices
    • Windows 10, O365 & Teams skills
    • Basic knowledge of mobile device management for both IOS and Android devices
    • Good understanding of Cyber Security Risks
    • Basic understanding of network segmentation


    Behavior:
    • Fluent in English (Ability to communicate effectively both speaking and in writing)
    • Good analytical and problem-solving skills
    • Good interpersonal communication skills
    • Self-motivated, proactive, independent, and responsive, requires little supervisory attention.
    • Willingness to work flexible hours when needed
    What we can offer:
    • Bookster - for book lovers;
    • Meal tickets;
    • Private medical subscription - GOLD package;
    • Life insurance;
    • Company events, great office location ( near Grozavesti metro station, our office is in "The Bridge" buildings)
    • A culture that fosters inclusion, diversity, and innovation;
    • Market-specific training and ongoing personal development;
    • Career growth opportunities both national and international;
    • Experienced leaders to support your professional development;
    • International work environment;


    Schlumberger is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or other characteristics protected by law.
     

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