Collection Officer with German

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Employer: Linde Global Services Romania SRL
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 26.12.2022
    Remote work: On-site
    Short company description


    Linde Global Services Romania is a service hub, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash (such as order processing, customer master data, credit management, query management & customer support, invoice processing, customer & data management) for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 
    We are a team of 200 motivated and proactive professionals, representing a great community for our native colleagues from Germany and Switzerland, using every business experience to enrich our know-how and turn challenges into opportunities of learning and development. Our colleagues, their backgrounds, experiences, talents, knowledge, creativity, and the center culture based on open communication, mutual support and constructive competition while having fun together, are the foundation for our unique trademark. 

    Requirements

    The profile of our future colleague includes:
    • Great communication skills, both written and verbal
    • Mandatory advanced level of German language (B2+/C1)
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to learn fast and adapt easily
    • Openness to travel in Germany or to Timisoara for training purposes (costs covered by the company)

    Responsibilities

    Key processes covered:

    Transition: Participate to the knowledge transfer and interact appropriately with trainers and other contact persons of the local organization

    Query Management:
    • Receive incoming calls, analyze, raise and log new queries
    • Handle questions or complaints from clients and third parties
    • Open, monitor and close tickets for all questions and requests received, using internal ticketing tools
    • Outbound calls to clarify situation or to inform clients about different topics
    • Approve and execute solutions according to internal authorization matrix

    Collections, Dunning & External Debt Collection:
    • Conduct clients reminder actions, according to internal flow
    • Process customer requests to be excluded from dunning/ external debt collection, approve and perform • exclusion
    • Perform actions regarding collection, dunning and external debt collection in CIM/ SAP system
    • Process reports and error logs
    • Re-direct tickets from customers to external suppliers
    • Extract, analyze and process reports

    Support Credit Notes:
    • Analyze and process deviations between invoices and credit notes
    • Investigate and communicate with the customers potential deviations, and perform corrections into the systems

    Insolvency:
    • Extract, analyze and report insolvency cases to Finance department
    • Prepare insolvency documentation, obtain and perform approvals according to internal matrix

    Other info

    Salary & benefits:

    • Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets - We offer you meal tickets with a value of 20 RON
    • Home office - We want you to work however fits you best. We offer the possibility to work from home 50% of the time. For more than 100 km we offer permanent work from home
    • Medical subscription - We know how important health is, so you get a medical subscription through the Allianz network, paid by the company
    • Annual Performance bonus – We are rewarding individual performance each year. Based on your performance, your bonus may reach or exceed 1 monthly salary gross
    • Holiday bonus
    • 13th salary
    • Referral bonuses - We encourage you to refer new candidates to us. We are offering a referral bonus for each candidate recommended, who will become our colleague
    • Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    • Additional bonuses - We offer you 150 RON for Christmas and for Easter. Your children will enjoy this benefit too on June 1st, as they will also receive 150 RON; On 8th of March, each woman will receive 150 RON
    • Eyeglasses discount – We are supporting you with 800 RON net for eyeglasses.
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (compensation & benefits policy)
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you extra days covering your previous working experience, as per Romanian law
    • Birthday Free day - On your birthday, we are surprising you with 1 paid day off to celebrate and enjoy it
    • Professional Development - Great opportunities to develop yourself within the company
    • Team-buildings - We organize yearly team-building activities, so you get to know each other and build trust among your peers
    • Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the library that comes to your office/home

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