Customer Service Analyst with German

Employer: Linde Global Services Romania SRL
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 29.11.2022
    Short company description

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Requirements

    The profile of our future colleague includes:
    • Great communication skills, both written and verbal
    • Mandatory advanced level of German language (B2+/C1)
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to work efficiently in a fast-paced, process-driven environment
    • Ability to learn fast and adapt easily
    • Openness to travel in Germany or to Timisoara for training purposes (costs covered by the company)

    Responsibilities

    The Customer Service Analyst will work for Unterbichler business (100% subsidiary of the Linde Group) covering all Germany. Starting July 1st Unterbichler will be integrated in Linde and the name “Unterbichler” will no longer be used outside organization.

    Unterbichler is the Germany-wide expert for draft/tank gas, balloon gas and much more.
    A sparkling experience is carbon dioxide in drinks: that's why we also supply CO2 for water dispensers so that carbonated drinks are always available in companies or at home.CO2 is the one of the main components in carbohydrate beverages (soda, sparkling water, beer, etc.) and due to this is BIOGON C (CO2) ideal for restaurants, pubs, companies and even for home use.

    Key transition responsibilities
    • Participate to the knowledge transfer and interact appropriately with trainers and other contact persons of the local organization and prepare the documentation according to transition and operational methodology, create and update job aids, work procedures, and inform the customer, the manager and team colleagues about changes and updates


    Key operational responsibilities
    • Customer Service: Answer incoming calls and provide resolutions to customer's inquiries (via phone, ticketing system, email), management of customer complaints, provide product and service information to customers

    • Cooperation with the Linde Sales Force: Supporting with administrative issues (e.g., services such as cylinder management, web store, credit note procedures, visit preparation), collaboration, support, and management of the field sales force regarding the implementation of sales and marketing targets (e.g., pricing policy, contribution margin, collection management, payment target). Use of Salesforce system for processing, documenting, and archiving customer; monitor, control and ensure successful collection management in collaboration with functional departments

    • Order Management: Take orders product area Cylinder/Other Containers, process them in a customer-oriented and efficient manner or forward them to specialist departments and bring about a solution for questions of the customer; In case of delivery problems, find solutions in coordination with the customer while observing logistical restrictions; Adhering to the rules from the delivery policy and implementing the central logistics specifications

    • Working procedures/Job Aids: create on a regular basis the working procedures and send for approval to the customer, update of documentation, working procedures, internal policies, maintain quality in the required standards and constantly improve the performance of processes

    Other info

    Salary & benefits:

    • Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets - We offer you meal tickets with a value of 20 RON
    • Home office - We want you to work however fits you best. We offer the possibility to work from home 50% of the time. For more than 100 km we offer permanent work from home
    • Medical subscription - We know how important health is, so you get a medical subscription through the Allianz network, paid by the company
    • Annual Performance bonus – We are rewarding individual performance each year. Based on your performance, your bonus may reach or exceed 1 monthly salary gross
    • Holiday bonus
    • 13th salary
    • Referral bonuses - We encourage you to refer new candidates to us. We are offering a referral bonus for each candidate recommended, who will become our colleague
    • Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    • Additional bonuses - We offer you 150 RON for Christmas and for Easter. Your children will enjoy this benefit too on June 1st, as they will also receive 150 RON; On 8th of March, each woman will receive 150 RON
    • Eyeglasses discount – We are supporting you with 800 RON net for eyeglasses.
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (compensation & benefits policy)
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you extra days covering your previous working experience, as per Romanian law
    • Birthday Free day - On your birthday, we are surprising you with 1 paid day off to celebrate and enjoy it
    • Professional Development - Great opportunities to develop yourself within the company
    • Team-buildings - We organize yearly team-building activities, so you get to know each other and build trust among your peers
    • Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the library that comes to your office/home