Front Office Analyst with German

Employer: Linde Global Services Romania SRL
Domain:
  • Others
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 27.09.2022
    Short company description

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Requirements

    • Great communication skills, both written and verbal
    • Mandatory advanced level (B2/C) of German language
    • Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is a plus
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Detailed oriented and problem-solving skills
    • Flexibility, initiative, and organizational skills
    • Ability to learn fast and adapt easily
    • Openness to travel in Germany and to Timisoara during training periods (costs are covered by the company)

    Responsibilities

    Name of the position: Front Office Analyst
    Team: Therapeutics Team - Medical Gases division
    Reports to position: Team Lead Therapeutics
    Type of role: Full-time, 40hrs/week
    Working schedule: Monday-Friday, 8hrs/day by rotation within 8:30-18:30 working schedule

    Key responsibilities:

    Customer Support:
    • First-level telephone support for existing customers related to medical therapies
    • Offer support for health insurance companies, companies and other third parties
    • Solve customer queries over the phone
    • Coordination of delivery and return dates
    • Creation of service notes, exchange orders
    • Receive and process orders

    Corrections and solving complaints: Analyze complaints and requests from customers and propose solutions; Request approvals, when necessary, for implement corrections and changes; Communicate solutions and feedback to the customer

    Reporting: Creation and delivery of reports required by customer and management as part of business dynamics

    Other info

    Salary & benefits:

    • Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets - We offer you meal tickets with a value of 20 RON
    • Home office - We want you to work however fits you best. We offer the possibility to work from home 50% of the time. For more than 100 km we offer permanent work from home
    • Medical subscription - We know how important health is, so you get a medical subscription through the Allianz network, paid by the company
    • Annual Performance bonus – We are rewarding individual performance each year. Based on your performance, your bonus may reach or exceed 1 monthly salary gross
    • Holiday bonus
    • 13th salary
    • Referral bonuses - We encourage you to refer new candidates to us. We are offering a referral bonus for each candidate recommended, who will become our colleague
    • Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    • Additional bonuses - We offer you 150 RON for Christmas and for Easter. Your children will enjoy this benefit too on June 1st, as they will also receive 150 RON; On 8th of March, each woman will receive 150 RON
    • Eyeglasses discount – We are supporting you with 800 RON net for eyeglasses.
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (compensation & benefits policy)
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you extra days covering your previous working experience, as per Romanian law
    • Birthday Free day - On your birthday, we are surprising you with 1 paid day off to celebrate and enjoy it
    • Professional Development - Great opportunities to develop yourself within the company
    • Team-buildings - We organize yearly team-building activities, so you get to know each other and build trust among your peers
    • Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the library that comes to your office/home